We sincerely apologize in the unfortunate event that you received factory defective lenses.
Please note we will exchange factory defective lenses free of charge. As per our returns policy, Defective lenses must be returned before we can exchange them, and may only be exchanged for the exact same lens model, color and prescription.
The customer must log into your Desio account and raise a ticket or email support@desiolens.com within 7 business days from the receipt of your shipment. Our Support Team will then provide you with our return procedures.
Please note the costs of returning the goods to us will be paid by the Purchaser.