Unfortunately, once an order has been dispatched, we are unable to modify the delivery address from our end. It's important to ensure the accuracy of your delivery information during the ordering process. If you've noticed an error in your delivery address and your order has not yet been dispatched, please contact our customer support team at support@desiolens.com immediately. When contacting us and to ensure a speedy resolution, we would kindly ask that you provide the order number and new address in your initial email.
We will do our best to assist you in correcting the address before the order is shipped.
If your order has already been dispatched and you need to make changes to the delivery address, you will need to contact your local shipping service directly. Please be prepared to provide them with the tracking number you received via email when your order was dispatched. This tracking number is essential for any inquiries related to the delivery of your order.
We understand that errors can happen, and we're here to help as much as possible within our capabilities. Please reach out to our customer support team if you have any questions or need further assistance with your order.