Due to the large volume of parcels received by the designated courier during peak seasons, your delivery may be held at customs for an extended period of time.
Please ensure that you have checked the parcel’s tracking code status on the shipping service tracking website.
By clicking on on the relevant link below and using your tracking number, you will be able to find the current status of your parcel.
Also please check that your local shipping service has not left a notice to say they attempted a delivery.
If there has been no change in the tracking status for more than 5 working days, we would kindly ask that you contact the relevant courier as they will be able to provide you with an instant update. Alternatively, you can email our support team at support@desiolens.com and they will investigate the matter for you.
Per our terms and conditions, Purchasers agree to track their orders.