All available lenses from our online store are dispatched within five business days excluding toric.
The dispatch time for Toric lenses (lenses for myopic astigmatism) can take up to 5 to 6 weeks to be dispatched, as these lenses are custom made to your required prescription.

*During promotional & seasonal periods, the production time may take up to 8 weeks due to high demand.

We cannot offer any guarantee and the time indicated is approximate.

Currently, all orders are shipped through FedEx, DHL or POSTE ITALIANE. We reserve the right to choose shipping carrier.

Please note, during high-volume sales, collection launches, discounts, and promotions, orders may take a few extra days to process.

Dispatch days are Monday through Friday and do not include weekends and Italian public holidays.
If you place an order on Saturday or Sunday it will ship on Monday unless it falls on a holiday then it will ship out the next day.

Your Desio lenses are shipped from our warehouse in Italy. Once your order has been shipped, you will receive a confirmation email with a unique tracking number as proof the consignment was sent.
You can locate your tracking code by logging into your Desio account:

Dashboard > View Order > Shipments: scroll down the page to view your tracking code

Please be aware that Desiolens.com is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.