Desio will notify customers via email if a parcel has been returned to our headquarters in Italy (which might take several weeks), informing them of their reshipping options.

If a purchaser submits a wrong or insufficient delivery address that causes the product to be returned to us, or if the item is unclaimed, the purchaser agrees to pay for reshipping and repacking (desiolens.com will cover the shipping charge only once; full reimbursement is not permitted).

In the event that a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible for the initial shipping and handling fees, depending on the shipping method initially selected.